We offer free shipping, returns & exchanges on all orders shipped within the U.S. We accept new, unworn shoes for an exchange or full refund within 30 days from the delivery date. (Please make sure to return the dustbag together with your shoes.)
If you’d like to exchange for a different style or color of shoe, please contact us at: email@example.com —
In your email, please include:
1. Your order number and name
2. Desired new shoe style and size.
International returns or exchanges
We are not currently able to provide prepaid return labels for addresses outside the U.S.
As a result, international customers are responsible for return shipping. • Please send your return package to:
C/O TRUMPET LOGISTICS
1020 22ND AVE
OAKLAND, CA 94606 USA •
Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address, and order reference number (e.g. 11120).
For international returns, please email us the return tracking information as soon as you have it.
Outside our 30-day return window
If you’re outside of our return window of 30 days from the shoes' delivery date, get in touch with us if you still want to return or exchange your shoes and we’ll see what we can do. Email firstname.lastname@example.org
Expert help on sizing, style and fit
Mohinders are made by hand, one shoe at a time. Naturally, there is variation to each pair and some nuance in the fit of each style. We have logged many miles in the whole Mohinders collection, and become pretty expert in finding the perfect fit. We're here to help, and probably have the answer you need! Check our Care page for the best tips. Or email Cam, at email@example.com, for speedy and expert help.
FAQs: Shipping & Orders
Free U.S. shipping, returns & exchanges – how does it work?
We accept new, unworn shoes for an exchange or full refund within 30 days of delivery. We cover all within-U.S. return and exchange shipping costs! • For size exchanges & returns, use our online returns portal found via the two buttons at the top of this page, or at mohinders.happyreturns.com •
If you need a different style or color, get in touch with us at firstname.lastname@example.org !
When will I receive my order?
IF YOU CHOOSE FREE GROUND SHIPPING • Orders typically ship within 48 hours and take 3–6 business days to arrive depending on your proximity to San Francisco. You'll receive an email with a tracking number, once your order has shipped. •
IF YOU CHOOSE USPS PRIORITY • Orders typically ship within 48 hours and take 1–3 business days to arrive depending on your proximity to San Francisco. You'll receive an email with a tracking number, once your order has shipped. •
WE DON'T CURRENTLY SHIP ON WEEKENDS • Orders placed after 12pm PT on Fridays typically ship the following Monday.
Do you offer expedited shipping?
If you need your Mohinders sooner than our standard or USPS Priority delivery times, email email@example.com • Expediting should be possible for an additional charge.
When will my exchange ship out?
Your exchange will be initiated as soon as your mail person picks up and scans the pair you are returning. Your new pair will ship out according to our ship time estimates — found above, in “When will I receive my order?”
When will I receive my refund?
Your refund will be initiated as soon as your mail person picks up and scans the pair you are returning. We will notify you via email when your return has been processed and the refund has been initiated. •
Please note that credit card refunds should show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a Paypal account should show up later the same day. •
Please note that any outbound shipping fees paid are non-refundable. Return shipping for US-based customers is free.
What is your return and exchange policy?
We accept new, unworn shoes for an exchange or full refund within 30 days of delivery. Please make sure to return the dustbag together with your shoes. We cover all within-U.S. return and exchange shipping costs! •
If you’re outside of our return window, get in touch with us if you still want to return or exchange your shoes and we’ll see what we can do. •
Please note that any outbound shipping upgrade fees paid are non-refundable.
International shipments (duties & taxes)
Most international shipments will incur duties and taxes.
Mohinders Shoes, Inc. is not responsible for any duties or taxes imposed by the country you have asked us to ship to. If any such duties or taxes are imposed, you will be responsible for paying them. In addition, Mohinders is not responsible for any delays due to packages getting held up in customs.
What if I receive a damaged or incorrect item?
Sorry about that! You can still use our automated return and exchange system for this. Click the button titled "Start a Return" at the top of this page. When it asks you why you are returning the shoes please select “Damaged Item Received” or “Wrong Item Received.” If you have any additional questions contact us at firstname.lastname@example.org any time.
How do I use the automated returns system?
Use the two buttons at the top of this page or visit mohinders.happyreturns.com • To get everything set up, we'll ask for the order reference number (e.g. 11120) and the shipping zipcode as it appears in your order confirmation email. Then, you can select the item(s) you’d like to exchange or return.
You can exchange your item for the same item in a different size. If you’d like to exchange for a different style or color, please contact us at email@example.com.
If you need any help with sizing, using our returns and exchanges system, or anything else, contact us any time!